Houston Christian University is concerned with how students are treated, desires to help them understand processes and procedures, and wants to hear and resolve student concerns and grievances. In compliance with the US Department of Education regulations, Houston Christian University has the following policies concerning grievance resolution. HCU students in online programs/courses who reside outside of the state of Texas should attempt to resolve any issues or complaints with Houston Christian University. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally. If the grievances are solved unsatisfactorily by the University, the student may file a complaint about Houston Christian University with the student’s state of residence by referring to the following list of state agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, Southern Association of Colleges and Schools Commission on Colleges. Southern Association of Colleges and Schools Commission on Colleges 1866 Southern Lane Decatur, GA 30033 (404) 679-4500 State Agencies Handling Distance Learning Complaints State Link to Complaint Process* Alabama Alabama Complaint Process Alaska Alaska Complaint Process Arizona Arizona Complaint Process Arkansas Arkansas Complaint Process California California Complaint Process Colorado Colorado Complaint Process Connecticut Connecticut Complaint Process Delaware Delaware Complaint Process Florida Florida Complaint Process Georgia Georgia Complaint Process Hawaii Hawaii Complaint Process Idaho Idaho Complaint Process Illinois Illinois Board of Higher Education Indiana Indiana Complaint Process Iowa Iowa Complaint Process Kansas Kansas Complaint Process Kentucky Kentucky Complaint Process Louisiana Louisiana Complaint Process Maine Maine Complaint Process Maryland Maryland Complaint Process Massachusetts Massachusetts Student Complaint Process Michigan Michigan Complaint Process Minnesota Minnesota Complaint Process Mississippi Mississippi Complaint Process Missouri Missouri Complaint Process Montana Montana Complaint Process Nebraska Nebraska Complaint Process Nevada Nevada Complaint Process New Hampshire New Hampshire Postsecondary Education Commission Complaints page New Jersey New Jersey Complaint Process New Mexico New Mexico Complaint Process New York New York Complaint Process North Carolina North Carolina Complaint Process The Board of Governors, The University of North Carolina North Dakota North Dakota Complaint Process Ohio Ohio Complaint Process The Ohio Board of Regents Oklahoma Oklahoma Complaint Process Oklahoma State Regents for Higher Education Oregon Oregon Complaint Process Oregon Student Assistance Commission, Office of Degree Authorization Pennsylvania Pennsylvania Complaint Process Rhode Island Rhode Island Complaint Process South Carolina South Carolina Complaint Process South Dakota South Dakota Complaint Process Tennessee Tennessee Higher Education Commission Texas Texas Complaint Process Utah Utah Complaint Process Vermont State of Vermont, Department of Education Virginia State Council of Higher Education for Virginia Student Complaint Information Sheet Washington Washington Complaint Process West Virginia West Virginia Complaint Process West Virginia Higher Education Policy Commission Wisconsin Wisconsin Complaint Process Wyoming Wyoming Complaint Process *Where a complaint process was not found, a URL to the website of the corresponding agency in that state is provided.
