Online Learning Student Grievance Information

Houston Christian University is concerned with how students are treated, desires to help them understand processes and procedures, and wants to hear and resolve student concerns and grievances. In compliance with the US Department of Education regulations, Houston Christian University has the following policies concerning grievance resolution.

HCU students in online programs/courses who reside outside of the state of Texas should attempt to resolve any issues or complaints with Houston Christian University. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally.

If the grievances are solved unsatisfactorily by the University, the student may file a complaint about Houston Christian University with the student’s state of residence by referring to the following list of state agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, Southern Association of Colleges and Schools Commission on Colleges.

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500

State Agencies Handling Distance Learning Complaints

State	Link to Complaint Process*
Alabama	Alabama Complaint Process
Alaska	Alaska Complaint Process
Arizona	Arizona Complaint Process
Arkansas	Arkansas Complaint Process
California	California Complaint Process
Colorado	Colorado Complaint Process
Connecticut	Connecticut Complaint Process
Delaware	Delaware Complaint Process
Florida	Florida Complaint Process
Georgia	Georgia Complaint Process
Hawaii	Hawaii Complaint Process
Idaho	Idaho Complaint Process
Illinois	Illinois Board of Higher Education
Indiana	Indiana Complaint Process
Iowa	Iowa Complaint Process
Kansas	Kansas Complaint Process
Kentucky	Kentucky Complaint Process
Louisiana	Louisiana Complaint Process
Maine	Maine Complaint Process
Maryland	Maryland Complaint Process
Massachusetts	Massachusetts Student Complaint Process
Michigan	Michigan Complaint Process
Minnesota	Minnesota Complaint Process
Mississippi	Mississippi Complaint Process
Missouri	Missouri Complaint Process
Montana	Montana Complaint Process
Nebraska	Nebraska Complaint Process
Nevada	Nevada Complaint Process
New Hampshire	New Hampshire Postsecondary Education Commission Complaints page
New Jersey	New Jersey Complaint Process
New Mexico	New Mexico Complaint Process
New York	New York Complaint Process
North Carolina	North Carolina Complaint Process The Board of Governors, The University of North Carolina
North Dakota	North Dakota Complaint Process
Ohio	Ohio Complaint Process The Ohio Board of Regents
Oklahoma	Oklahoma Complaint Process Oklahoma State Regents for Higher Education
Oregon	Oregon Complaint Process Oregon Student Assistance Commission, Office of Degree Authorization
Pennsylvania	Pennsylvania Complaint Process
Rhode Island	Rhode Island Complaint Process
South Carolina	South Carolina Complaint Process
South Dakota	South Dakota Complaint Process
Tennessee	Tennessee Higher Education Commission
Texas	Texas Complaint Process
Utah	Utah Complaint Process
Vermont	State of Vermont, Department of Education
Virginia	State Council of Higher Education for Virginia Student Complaint Information Sheet
Washington	Washington Complaint Process
West Virginia	West Virginia Complaint Process West Virginia Higher Education Policy Commission
Wisconsin	Wisconsin Complaint Process
Wyoming	Wyoming Complaint Process

*Where a complaint process was not found, a URL to the website of the corresponding agency in that state is provided.