The topics listed below are commonly asked questions about your student account.
To request an appeal you must complete a Student Accounts Appeal form. Reviews are given on a case-by-case basis. Tuition and fee appeals must be submitted within the academic year of the charges or within one semester for Spring term charges.
What is an authorized user?
How can I add an authorized user?
I am an authorized user, why can I not receive information regarding my student’s account when contacting the Student Accounts Office?
Can my financial aid cover my book charges?
When is the deadline to charge books to my student account?
There is a book charge on my account that I did not authorize, what can I do?
What is the BookPass program?
How much is the BookPass program?
How am I charged for the BookPass program?
How do I opt-out of the BookPass program?
Can I use financial aid to pay for the BookPass program?
How do I pay for the BookPass program?
Read more about the Book Pass Program. Visit the Book Store site.
If you have BookPass questions or need support, please complete the BookPass Support Request Form.
All tuition and fees are listed on the following pages:
How do I set-up direct deposit with the university?
How do I update my direct deposit information?
Can parent refunds be sent via direct deposit?
What do the questions mean?
Can I change my answers?
Read more about the Excess Credit Refund Policy.
See Student Accounts Holds & Fees page for more information on fees issued by the Student Accounts Office.
What is FERPA authorization?
What does FERPA authorization restrict?
How do I add someone to or confirm who is on my FERPA?
Why do I have a fine on my account?
How do I resolve holds related to fines on my account?
How do I appeal a fine?
See Guide to Financial Settlement page for more information on what financial settlement is and how to become financially settled. See Important Dates page for more information on the financial settlement deadlines each semester.
See Student Accounts Holds & Fees page for more information on holds issued by the Student Accounts Office and how to resolve them.
I took care of my Payment Plan Delinquency (PP) hold but the hold was not lifted. How do I get the hold lifted?
I made a payment but do not see it reflected on my student account, what can I do?
What is a parking waiver?
When are parking waivers due?
Do I need to submit a new parking waiver every year?
How do I submit a parking waiver?
How do I cancel a parking waiver?
See Payment Methods page for more information on all payment method options.
How can I contact TransferMate’s customer service team?
How can I contact PayMyTuition’s customer service team?
See Payment Portal page for more information on how to set-up a payment plan, to use the Payment Plan Calculator, and more.
Is there a minimum balance needed to enroll in a payment plan?
Are there payment plans for past due balances?
How do I make modifications to or cancel my payment plan?
How do I get a refund on a payment that I made?
See “eRefund (Direct Deposit) Set-up” above for more information.
How do I know if I will receive my student refund via mailed check or direct deposit?
When will I get my federal aid student refund?
When will my financial aid be disbursed?
I dropped classes, will I get a refund?
How can I get an itemized statement?
How can I get customized statement?
How can I access my 1098-T tax document?
If I no longer have access to HuskyNet, how do I get access to a prior year tax document?
You can either:
How can I access my 1042-S tax document?
I have a third-party company paying for some or all of my semester balance, how does that work?
See Tuition Insurance Plan page for more information on what tuition insurance is and how you could benefit from enrolling.
How do I enroll in a tuition insurance plan?
Is tuition insurance required at HCU?