Frequently Asked Questions for Student Accounts

To request an appeal you must complete a Student Accounts Appeal form. Reviews are given on a case-by-case basis.
Tuition and fee appeals must be submitted within the academic year of the charges or within one semester for Spring term charges.

What is an authorized user? 

• Authorized users have access to the Payment Portal and can review student account and payment related information on their own.

How can I add an authorized user?

How to add authorized users:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “My Student Account” under the “Additional Links”
4. Click “Continue” (will be redirected to Payment Portal)
5. Select “Authorized Users” in the Profile Setup menu
6. Select the “Add Authorized User” tab
7. Enter the individual’s email and select what you want them to have access to
8. Click “Continue” and agree to the terms

I am an authorized user, why can I not receive information regarding my student’s account when contacting the Student Accounts Office? 

• Payment portal authorized users and FERPA authorized individuals with the university are not the same. A student can grant someone access to the payment portal and not to their student records, and other variations of the two.
  See “FERPA Authorization” below for more information.

Can my financial aid cover my book charges? 

• Yes, if you authorize HCU to pay for non-institutional charges.
  See “Excess Financial Aid” below for more information.

When is the deadline to charge books to my student account? 

• You can confirm the deadline each semester with our office or the bookstore – it is typically around census date.

There is a book charge on my account that I did not authorize, what can I do?

• Book charges are facilitated by the University Store. You will need to contact the Bookstore (HBUBookstore@HC.edu) to appeal any book charges on your account.
  See University Store page for more information.

What is the BookPass program?

• BookPass allows students to get access to all required books for courses each semester at a flat rate.
• All students are automatically opted-in to the program for all classes each semester but have the ability to opt-out completely and obtain their course materials elsewhere.

How much is the BookPass program?

• $24 per credit hour.
• If program includes physical materials and students prefer to have items shipped instead of picking up on-campus, there is a $5 shipping fee each semester.

How am I charged for the BookPass program?

• Charges are assessed via HuskyNet under “My Student Account” when you register for courses and will adjust as you add and drop classes.
  See Payment Portal page for more information.
• Tuition and fee refund percentage dates apply.
  See Important Dates page for more information.

How do I opt-out of the BookPass program?

• Students can opt-out of the program via opt-out link (provided in program notification emails and below) within the opt-out period each semester.
• The opt out period starts 3 weeks before classes and ends at census date each semester.
  Opt-out link: accessportal.follett.com/2379. Link will be live from December 9, 2024 – January 30, 2025 for Spring 2025.
• Charges will be removed from the Student Account within five business days of opt-out completion.

Can I use financial aid to pay for the BookPass program?

• Yes, if you authorize HCU to pay for non-institutional charges.
  See “Excess Financial Aid” topic below for more information.

How do I pay for the BookPass program?

• This fee is paid via HuskyNet under “My Student Account” like all other tuition and fees.
• Students can use aid, pay in full, or include these charges in payment plans each semester.

Other BookPass questions?

• Please contact the campus store via email at HCUBookPass@bkstr.com.

Read more about the Book Pass Program.
Visit the Book Store site.

All tuition and fees are listed on the following pages:

• See Graduate Tuitions and Fees
• See Undergraduate Tuitions and Fees
• See Online Tuition and Fees

How do I set-up direct deposit with the university? 

Here is how to enroll in eRefunds:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “My Student Account” under the “Additional Links”
4. Click “Continue” (will be redirected to Payment Portal)
5. Select “Electronic Refunds” under “My Profile”
6. Set-up Two-Step Verification profile (if you have not already)
7. Select “Set-up a new account”
8. Enter the banking information for the account you would like refunds direct deposited to
9. Agree to the terms

How do I update my direct deposit information? 

• Follow similar steps to enroll in eRefunds and select “Set-up new account” to designate an alternative bank account for refunds to be sent to.

Can parent refunds be sent via direct deposit? 

• No, parent refunds will always be paper checks sent out via mail.
• COMING SOON: Beginning Spring 2025 parents can receive Parent PLUS Loan refunds via direct deposit. To be eligible for a direct deposit Parent PLUS Loan refund all of the following must be true:
  1. You are an authorized user on your student’s account
  2. You have set-up an electronic refund profile
  3. Your account information matches that of the Parent PLUS Loan application

What do the questions mean?

• If an excess of financial aid funds exists on my student account after tuition, fees, room and board have been paid, I authorize HCU to apply my excess federal financial aid to all other charges (such as parking sticker, bookstore charges, etc.) appearing on my student account for this academic year.
  • Answering yes to this question, gives the university permission to use your financial aid to pay for non-institutional charges like your parking sticker fee, book charges, fines, and more.

• I authorize HCU to hold my excess financial aid through the end of the Spring semester in order to apply to any future charges for this academic year.
  • Answering yes to this question, gives the university permission to hold your financial aid on your student account to pay for any charges that are added to your account in the future. Therefore, you will not receive your financial aid student refund until the end of the academic year.

• I authorize HCU to apply my excess financial aid in order to apply to any prior academic year charges up to $200.00.
  • Answering yes to this question, gives the university permission to use your financial aid to pay for $200 worth of past due balances on your account.

Can I change my answers?

• Yes, you can change your answers to these questions at any time throughout the academic year via HuskyNet.
• How to access questions:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “My Financial Aid” under the “Additional Links”
4. Select the “Award Year” on the top right
5. Select “Home” and look for “Questions from the Financial Aid Office”
6. Click “View Questions”
7. Read questions and select your answer for each one
8. Click “Submit”

Read more about the Excess Credit Refund Policy.

See Student Accounts Holds & Fees page for more information on fees issued by the Student Accounts Office.

What is FERPA authorization?

• FERPA stands for the Family Educational Rights and Privacy Act, which is a federal law that protects the privacy of student records.

What does FERPA authorization restrict?

• Student email communications and requests: Once a student begins classes at HCU, we can only communicate via the university email.
• Parent/relative communications and requests: Anyone that is not the student cannot receive any information about student records without authorization from the student.

How do I add someone to or confirm who is on my FERPA? 

How to update and review FERPA:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “FERPA Authorization” under the “Additional Links”
4. Select the information that you want to disclose to the individual(s) you want to add
5. Enter the name(s) and relationship(s) of the individual(s) you want to add
6. Sign your Name and H Number
7. Click “Submit Information”

Why do I have a fine on my account?

• Students can receive fines from various departments, which often result in financial holds being placed on their student account.
• Examples may include, but are not limited to the following: conduct fines, dorm fines, parking fines, and more.

How do I resolve holds related to fines on my account? 

• Pay the fine and contact the Student Accounts Office (StudentAccounts@HC.edu) from your HCU email to remove the hold.

How do I appeal a fine?

• Depending on the type of fine you received, you will need to discuss the appeal process with the department that the fine originated from.

See Guide to Financial Settlement page for more information on what financial settlement is and how to become financially settled.
See Important Dates page for more information on the financial settlement deadlines each semester.

See Student Accounts Holds & Fees page for more information on holds issued by the Student Accounts Office and how to resolve them.

I took care of my Payment Plan Delinquency (PP) hold but the hold was not lifted. How do I get the hold lifted?

• Contact the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email.

I made a payment but do not see it reflected on my student account, what can I do? 

• Depending on the format of the payment, please email the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email with the following information:
  • If you paid by card, send us the last four digits of the card, transaction amount, payment date, and any other information that you have to expedite our search for your payment.
  • If you paid by ACH, send us the confirmation number, transaction amount, payment date, and any other information that you have to expedite our search for your payment.
  • If you paid by check, send us the check number, check amount, check date, and any other information that you have to expedite our search for your payment.
  • If you paid by wire transfer, send us the confirmation number, transaction amount, transfer date, and any other information that you have to expedite our search for your payment.

What is a parking waiver?

• Parking waivers are for students that will never have or park a vehicle on-campus, therefore do not need to pay for and receive a parking sticker for the year.

When are parking waivers due?

• The deadline to submit a parking waiver is the census date – after this date parking fees will not be waived.
  See Important Dates page for census date information.

Do I need to submit a new parking waiver every year?

• Yes, the parking fee is charged once each academic year therefore a new waiver needs to be completed each year.

How do I submit a parking waiver?

How to submit a parking waiver:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select the term from the drop-down menu
4. Select “Parking Registration (Decals)” under the “Additional Links”
5. Select “Parking Registration (Decals)” again
6. Select “Parking Waiver” from the drop-down menu
7. Follow instructions and Submit

How do I cancel a parking waiver?

• If you mistakenly submit a parking waiver and it was approved, you will need to visit the HCU Police Department at the Bradshaw Fitness Center to complete a parking waiver release form and register your vehicle.

See Payment Methods page for more information on all payment method options.

How can I contact TransferMate’s customer service team? 

• Email: edu@​transfermate.​com
• Skype: international.​student.​payments
• Live Chat
• www.​TransferMateEducation.​com

How can I contact PayMyTuition’s customer service team? 

• Email: support@paymytuition.com
• Call: 1.855.663.6839 (toll-free) or through one of their local country contact numbers

See Payment Portal page for more information on how to set-up a payment plan, to use the Payment Plan Calculator, and more.

Is there a minimum balance needed to enroll in a payment plan? 

• Yes, you need to have a minimum balance of $250.
• COMING SOON: Beginning Summer 2025 there will be no minimum balance requirement for payment plans.

Are there payment plans for past due balances? 

• No, all of our payment plans are for currently enrolled students.

How do I make modifications to or cancel my payment plan? 

• Submit a written request to the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email at least 7 days prior to the installment draft date.
• Note that modifications are handled on a case-by-case basis and often result in a hold and/or fee being placed on your account.
• If your account is paid off, contact the Student Accounts Office (StudentAccounts@HC.edu) or Online  Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email and we can recalculate your payment plan to zero it out.

How do I get a refund on a payment that I made?

• If you make extra payments and you still have a balance on your account, these payments are not eligible for refund.
• If you have a negative balance on your account, you may be eligible for a refund. There are two ways for you to receive a refund:
  • • 1. Card/ACH refunds are refunds for payments made via the Payment Portal. These refunds are approved and processed by Student Accounts leadership and take three to five business days to post back to the card/account used for payment once processed.
      2. Student refunds are refunds that go to the student via mailed check or direct deposit within one week of being processed by Student Accounts leadership.

  See “eRefund (Direct Deposit) Set-up” above for more information.
• To request a refund, contact the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email. Note that requests for refunds back to original card/account need to be made within 3 weeks of the transaction.

How do I know if I will receive my student refund via mailed check or direct deposit?

• The default student refund method is a mailed check. You will need to complete the steps to set-up electronic refunds online via the Payment Portal to receive a student refund as direct deposit.
  See “eRefund (Direct Deposit) Set-up” above for more information.

When will I get my federal aid student refund?

• The Student Accounts Offices will post and process all financial aid student refunds within two weeks of the financial aid disbursement date(s).
  See Important Dates page for more information regarding financial aid disbursement and anticipated student refund dates.
• Federal aid student refunds are posted based on how you answer your “excess of financial aid” questions via HuskyNet.
  See “Excess Financial Aid” above.
• If you have a negative balance on your account, you may be eligible for a refund. This will be processed as a student refund which will go to the student or parent (if Parent PLUS Loan) via mailed check or direct deposit within one week of being processed by Student Accounts leadership.

When will my financial aid be disbursed?

• See Important Dates page or Financial Aid’s page for more information regarding financial aid disbursement dates.

I dropped classes, will I get a refund?

• See Important Dates page for more information regarding tuition and fee refund percentage dates.

Read more about the Excess Credit Refund Policy.

How can I get an itemized statement?

How to create an on-demand itemized statement:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “My Student Account” under the “Additional Links”
4. Click “Continue” (will be redirected to Payment Portal)
5. Select “Create Statement”
6. Select the desired term
7. Click “Submit”
8. View and print statement

How can I get customized statement?

• Submit a written request to the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email.

How can I access my 1098-T tax document?

• Here are the steps to view tax documents for years 2022 and later via the Payment Portal:
1. Login to my.HC.edu
2. Select the “HuskyNet” icon
3. Select “My Student Account” under the “Additional Links”
4. Click “Continue” (will be redirected to Payment Portal)
5. Select “View Statements” under “1098-T Tax Statements”
6. Select “View” for the desired tax year
7. Click “Submit”
8. Open, view, and print tax statement download

• If you are looking for 2021, you can view your tax document in HuskyNet under “Tax Notifications”.
• If you are looking for 2020 or older, you can view your tax documents at tra.maximus.com.

If I no longer have access to HuskyNet, how do I get access to a prior year tax document?

You can either:

• Come into the office with photo ID ready, so that we can print the document for you.
• Request the document via email and be prepared to provide some form of verification so that we can mail the document to you.

How can I access my 1042-S tax document?

• Come into the office with photo ID ready, so that we can print the document for you.
• Request the document via email and be prepared to provide some form of verification. Be sure to contact the Student Accounts Office (StudentAccounts@HC.edu) from your HCU email.

I have a third-party company paying for some or all of my semester balance, how does that work?

• You and/or the third-party company will need to submit a letter of credit, a letter of intent to pay, or a voucher at least two weeks prior to the financial settlement deadline for each semester. This can be submitted via email to the Student Accounts Office (StudentAccounts@HC.edu) or Online Student Accounts Office (OnlineStudentAccounts@HC.edu) from your HCU email.
  See Guide to Financial Settlement page for more information.

See Tuition Insurance Plan page for more information on what tuition insurance is and how you could benefit from enrolling.

How do I enroll in a tuition insurance plan?

• The tuition insurance offer is facilitated through the Payment Portal. The deadline to enroll is the day before classes begin each semester.
• You can connect with GradGuard directly if you have any questions at GradGuard.com or (877) 794-6603.

Is tuition insurance required at HCU?

• No, the purchase of a tuition insurance plan is voluntary for students and families.